The support staff
take 2-6 days to answer a support ticket no matter how urgent the
matter is. Unfortunately the staff doesn't really read what you
write and they copy and paste randomly from their FAQ regardless to
whether that answers your inquiry or not.
Login problems are
common at BuyDomain and their system requires of you to have your
customer number ready. If you don't have your customer number you
need to fill out your street address to retrieve it. This should not
have been a problem if it wasn't for the fact that their system does
not recognize the street address and give you an error and the email
with the customer number never shows.
The only thing to do then is to write an email to BuyDomain security
department and request that they send the customer number to a
different email address. This takes a few days. If the email
still doesn't show up you will have to repeat the procedure over and
over again and hope that it finally comes through.
The BuyDomain staff
consistently refuse to help you manually no matter if you write or
call. They always refer to their system and say it should work even
when it doesn't.
During our test we
correspondence with BuyDomain for 4 months to try and
retrieve our customer number. We had to ask the security department
to change our email address 6 times and still we did not get the
information. Since the support staff took their average 4 days to
respond it means over 30 emails sent back and forth
It wasn't until we
called a lawyer and had him send BuyDomain a letter that we actually
got some help. Not that we by then had uploaded both photo ID and
utility bill 3 times to BuyDomain to verify our identities.
We strongly recommend to
stay away from BuyDomain.com
Note: BuyDomain is not to be
confused with BuyDomains ..note the "S" at the end.
